Return Policy
Return Policy
Easy Returns for Eligible Products
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of delivery, provided they meet the conditions outlined below.
To qualify for a return, products must be:
- Unused and uninstalled
- In their original condition
- Returned in the original packaging
- Accompanied by proof of purchase or order confirmation
- Free from damage caused by improper installation or misuse
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
Products That Cannot Be Returned
For safety, hygiene, and special-order reasons, the following items are generally non-returnable:
- Special order or custom-made products
- Clearance or final sale items
- Opened electrical components
- Installed plumbing or HVAC parts
- Products damaged due to misuse, neglect, or improper installation
- Gift cards
If you’re unsure whether an item is eligible for return, please contact our customer support team before initiating a return.
How to Start a Return
Returning Your Order Is Easy
To request a return:
Step 1
Contact our customer support team with:
- Your order number
- Product name
- Reason for the return
- Photos (if the item is damaged or incorrect)
Step 2
Our team will review your request and provide return instructions, including the return shipping address if your request is approved.
Step 3
Securely package the item in its original packaging and ship it back using the recommended shipping method.
Damaged or Incorrect Items
We’ll Make It Right
If you receive:
- A damaged product
- The wrong item
- Missing items
- A defective product
Please notify us within 48 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your order number
- Photos of the product
- Photos of the shipping box
- A brief description of the issue
Our customer support team will review your request and work with you to arrange a replacement, exchange, or refund when appropriate.
Refund Policy
When Will I Receive My Refund?
After we receive and inspect your returned item, we’ll notify you regarding the status of your refund.
If approved:
- Refunds are issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
Need a Different Item?
If you ordered the wrong size, model, or replacement part, we’re happy to help with an exchange when eligible.
Simply contact our support team before returning your item, and we’ll guide you through the exchange process.
Return Shipping
Who Pays for Return Shipping?
Return shipping costs are generally the responsibility of the customer unless:
- We shipped the wrong product.
- The item arrived damaged.
- The product is confirmed to be defective.
In these cases, Mobile Home Parts Mid South will work with you to provide an appropriate solution.
Order Cancellations
Can I Cancel My Order?
Orders may be canceled before they enter processing or shipment.
If you need to cancel your order:
- Contact us immediately after placing your order.
- If your order has already shipped, you’ll need to follow our standard return process.
Inspection Process
Every Return Is Carefully Reviewed
Once your returned package arrives at our warehouse, our team will inspect the item to verify:
- Product condition
- Packaging
- Completeness
- Eligibility for refund or exchange
You’ll receive an email update once the inspection has been completed.
Warranty Information
Manufacturer Warranties
Some products sold by Mobile Home Parts Mid South may include a manufacturer’s warranty.
Warranty coverage, terms, and conditions vary by manufacturer and product type. Please refer to the product documentation or contact our support team for warranty details.
Helpful Tips Before Returning an Item
To ensure your return is processed quickly:
- Double-check that you’ve ordered the correct replacement part before installation.
- Keep the original packaging until you’re satisfied with your purchase.
- Inspect your order immediately after delivery.
- Contact us before returning any item.
Need Help With a Return?
Our Customer Support Team Is Ready to Assist
If you have questions about returns, refunds, exchanges, or damaged products, we’re here to help.
Contact Information
📞 Phone
(901) XXX-XXXX
📍 Address
Mobile Home Parts Mid South
1234 Industrial Drive
Memphis, TN 38118
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed